TERMS AND CONDITIONS

Welcome to Rare Your Concierge Service (“RYCS”). These Terms and Conditions govern the relationship, rights, and obligations between RYCS (“we,” “us,” or “our”) and the client (“you” or “your”) regarding the sourcing, purchasing, and delivery of luxury goods, fashion items, and bespoke concierge services.

By engaging our services or placing an order through our website, you explicitly agree to be bound by the terms outlined below.

1. Scope of Services

RYCS provides premium personal shopping and luxury concierge operations. We act as an intermediary to source, purchase, and arrange the logistics for high-end fashion, luxury merchandise, and rare items specifically requested by the client.

2. Strict No-Return and No-Refund Policy

ALL SALES ARE FINAL. Due to the exclusive, customized, and high-value nature of individual personal shopping and luxury sourcing, RYCS enforces a strict zero-return and zero-refund policy.

Once a procurement request is confirmed by the client and the payment is processed, the item is purchased immediately from third-party boutiques, private sellers, or retailers on your behalf. Consequently:

- We do not accept returns, exchanges, or cancellations under any circumstances.

- No refunds (either partial or full) will be issued once the item has been acquired.

- Clients are entirely responsible for verifying the correct sizing, color, specifications, and variants of the requested items prior to finalizing the order.

3. Shipping, Delivery, and Transfer of Risk

RYCS ensures that all luxury items are securely packaged and prepared for transit. However, to maintain international standards of transport, we delegate the delivery process entirely to specialized third-party premium courier services (including, but not limited to, DHL, FedEx, UPS, or equivalent courier networks).

- Transfer of Responsibility: The legal risk of loss, damage, or degradation of the item passes entirely to the client the exact moment the package is securely handed over to the courier service or carrier network.

- Delivery Timeframes: Any delivery windows or dates provided by RYCS are purely estimates. The final timeline depends entirely on the scheduling, transit speed, operational capacities, and customs clearance procedures of the selected courier service.

- Delays and Liabilities: RYCS cannot be held legally or financially liable for transit delays, logistical disruptions, customs bottlenecks, adverse weather impacts, or local carrier actions occurring post-handover.

4. Customs, Duties, and TaxesFor international shipments, the client remains the sole importer of record. You are exclusively responsible for paying any local customs duties, import tariffs, value-added taxes (VAT), or administrative clearing fees imposed by the destination country. Failure to clear customs does not entitle the client to a refund.

Contact information for inquiries: office@ryconcierge.com