FAQs
What services do you offer?
1
Rare Your Concierge Service (RYCS) specializes in premium personal shopping, luxury lifestyle management, and exclusive product sourcing. We locate, secure, and deliver high-end fashion, rare timepieces, limited-edition accessories, and bespoke luxury items from around the world directly to you.
How does the sourcing process work?
2
Simply submit a request via our website contact form or WhatsApp directly with the details of the item you are looking for. Our team will verify availability across our global network of private sellers and luxury boutiques, provide you with a custom quote, and proceed with immediate procurement upon payment confirmation.
What is your return and cancellation policy?
3
Due to the highly customized, exclusive, and high-value nature of luxury personal shopping, all sales are strictly final. Once an order is processed and the item is acquired on your behalf from third-party retailers or private collections, we do not accept returns, exchanges, or cancellations under any circumstances.
How is shipping handled and what are the delivery times?
4
We meticulously package and hand over all items to trusted premium courier networks (such as DHL, FedEx, or UPS). While we ensure prompt dispatch, the final delivery timeframe depends entirely on the scheduling, transit speed, and customs clearance procedures of the courier service.